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BoxBuilder includes a built-in gift message feature. When enabled, customers can type a personal message that’s stored with the order and shown in confirmation emails.

Enable Gift Messages

Gift messages are controlled globally in BoxBuilder → Settings → Gift Message tab.

How It Works

  1. Customer sees a text field in the box builder (below the box summary)
  2. They type their personal message
  3. When the box is added to cart, the message is stored with the cart item
  4. At checkout, the message is saved as order item meta
  5. The message appears in:
    • Order confirmation page
    • Order confirmation email
    • Admin order screen (WooCommerce → Orders → Edit Order)
    • Customer’s My Account → Orders history

Customizing the Label

You can change the gift message label and placeholder text in BoxBuilder → Settings → Labels tab, or in the Gift Message tab for the specific label and placeholder.

Where the Message Appears

The gift message is stored as WooCommerce order item meta (_boxbuilder_message), so it’s accessible to any plugin that reads order item meta — including packing slip and PDF invoice plugins.

Developer: Accessing the Gift Message