BoxBuilder includes a built-in gift message feature. When enabled, customers can type a personal message that’s stored with the order and shown in confirmation emails.
Enable Gift Messages
Gift messages are controlled globally in BoxBuilder → Settings → Gift Message tab.
How It Works
- Customer sees a text field in the box builder (below the box summary)
- They type their personal message
- When the box is added to cart, the message is stored with the cart item
- At checkout, the message is saved as order item meta
- The message appears in:
- Order confirmation page
- Order confirmation email
- Admin order screen (WooCommerce → Orders → Edit Order)
- Customer’s My Account → Orders history
Customizing the Label
You can change the gift message label and placeholder text in BoxBuilder → Settings → Labels tab, or in the Gift Message tab for the specific label and placeholder.
Where the Message Appears
The gift message is stored as WooCommerce order item meta (_boxbuilder_message), so it’s accessible to any plugin that reads order item meta — including packing slip and PDF invoice plugins.
Developer: Accessing the Gift Message